Terms of Service
As a condition of using zerodrop.com.au (Website), you agree to comply with and be subject to the following terms and conditions of use.
1. Ordering through the ZERODROP Australia website
When placing an order on our Website, you confirm that all the details you have provided in completing the order are true and correct.
More information about deliveries can be found on the Shipping Policy page
2. Delivery
In these terms, "deliver" and "delivery" of products include collection of them under our Pick Up option from your nominated ZERODROP location.
3. Personal information
ZERO DROP PTY LTD trading as ZERODROP Australia (ABN 37 672 426 756) (ZD) collects your personal information when you place an order with ZD.
Our Privacy Policy provides details of how ZD collects, uses and discloses your personal information and how you can access your personal information or raise a complaint about the management of your personal information.
4. Address for delivery
You agree that the delivery address for your order is:
1. the address you gave for delivery as part of your order; or
2. any other address we may subsequently agree to accept as the delivery address provided by you.
We will not deliver unless all requested delivery details are provided when you place your order.
5. Delivery pre-conditions
It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under 18 years of age. Although the products sold at ZD do not meet the legal requirement to be classified as alcohol per the Liquor Act 2007, ZD believes the products are intended for an audience over the age of 18 years of age, as such:
You agree that we may reasonably rely on any person who:
1. is at the address you gave for delivery; and
2. who takes receipt of your ordered products,
as being authorised for that purpose.
We may not deliver your order if we reasonably consider any delivery circumstances are unsuitable, including because any likely recipient of the ordered products appears to our delivery personnel to be:
1. under the influence of alcohol or drugs;
2. under the age of 18 years; or
3. acting for or on behalf of a person who we consider may be unsuitable to accept delivery for any reason (including because they may be under 18 years).
We may not deliver your order if any of our requests for verification (such as proof of identity or age) are not met.
You must not purchase any products from us for the purposes of resale to any third party. If we have a concern with the quantity of products you have ordered from us or that you may be otherwise purchasing products for resale, we may contact you when you place the order or within a reasonable time after you submit your order to obtain further information. We reserve the right to cancel your order if we reasonably believe that you have purchased products for resale purposes.
6. Delivery times
We always attempt to deliver within the times nominated and paid for by you at the time of your order. You accept the risk that occasionally, due to circumstances outside of our control, deliveries may be delayed.
7. Delivery returns/non-collection
If we have attempted delivery of your order and it fails for any reason, we will return your products to our store or delivery depot. We will contact you or the recipient via SMS or email to advise of the failed delivery attempt.
You can then book another delivery attempt via:
1. the SMS link sent to you or the recipient; or
2. our Contact Us form.
If we do not hear from you or the recipient within 5 days from the initial communication, we reserve the right to cancel and refund your order.
You also agree that we may return and refund your order where we were unable to deliver due to circumstances beyond our control. This includes, but is not limited to, you providing an incomplete or incorrect address, no access to the delivery address, or where the "Delivery pre-conditions" set out above at clause 5 were not met.
In regard to failing to collect an in-store Pick Up order, if you do not advise us via our Contact Us form within a week of the nominated collection date, we reserve the right to cancel and refund your order.
You may email us about any delivery or pick up collection matters by using the Contact Us form on our website.
8. Cancellations by us
We may cancel and refund your order before completion of delivery in whole or in part. We may do this even if we have received payment from you or have sent you a tax invoice. In the case of Pick Up orders, we may initiate a cancellation before collection of the ordered products.
We will give you reasonable notice of the cancellation and refund by contacting you via phone, text, or email. The circumstances in which we may cancel (acting reasonably) and refund your order are as follows:
1. if any of the ordered products are unavailable;
2. if your order is in breach of any other terms, or contrary to any person's rights or the law; and
3. if these terms and conditions (for example under "Delivery pre-conditions" set out above at clause 5) provide that we will not or may not deliver your order in which case the delivery fee will be deducted from your refund (provided it has already been incurred).
In the event there is any error in the description of any ordered products or their price as advertised by us, we will contact you so that you can advise whether you would like to continue with the order or whether you would like a refund for the affected products.
9. Cancellations by you
You agree that you cannot make changes to an order after it has been placed. If you wish to cancel your order so that you may place another amended order, please get in touch through our Contact Us page.
You can cancel all or part of an order before it reaches the dispatch processing stage, in which case you will receive a refund on the products (including delivery fees, provided that there are no other products in the order that you require to be shipped).
If an order has already been dispatched, cancellations are only possible if we agree to them (acting reasonably). We will make every attempt at accommodating your request; however, no guarantee can be provided once an order has been placed and dispatched.
If you have requested a cancellation but your order has already arrived, we may still be able to arrange a return. Please get in touch via our Contact Us form and we can help you with your return options. Conditions apply, please review our Returns & Refunds Policy.
10. Delivery records
We may record all details relating to deliveries. Our records may include details of the forms of verification referred to above and taking a photograph of the completed delivery. We will only use and disclose such records for reasonable purposes, which may include proof of delivery, administration, and complying with record keeping requirements under liquor licensing laws and law enforcement.
11. Risk
Provided we have acted on your delivery instructions, you agree that risk of loss or damage to products relating to your order passes on delivery including where delivery is to unattended locations (such as locations which are not attended by any person or which are attended by a person who is not acting on your behalf).
12. Title and place of supply
You agree that title to the products you purchase (and the place of our supply of those products to you) occurs at the place where we dispatch the products to your order. Immediately on us making a refund to you for any products (less any amount you have agreed we may deduct, for example under "Delivery returns/non-collection" set out at clause 7 above or “Cancellations by us” and “Cancellations by you” set out at clauses 8 and 9 above) you agree that the title in those products shall pass back to us.
13. Additional information and terms
Delivery information
These terms are in addition to, and not limited to additional delivery and Pick Up information we provide. This includes information from the following links: XXXX. Such information may cover matters about:
- delivery options;
- what constitutes a case of alcohol;
- delivery costs;
- how to estimate delivery costs;
- the circumstances when we do not charge for delivery and the limits on those circumstances;
- locations to which we deliver and locations to which we do not deliver;
- unattended deliveries;
- deliveries to multiple addresses; and
- delivery exclusions.
Such delivery and Pick Up information forms part of these terms and conditions.
We may notify you of delivery conditions reasonably required by us relating to your particular order at or before the time of processing it.
For general questions, you can get answers quickly by visiting our FAQ page.
14. Changes to Terms and Conditions (including delivery charges)
ZD's terms and conditions may change, be suspended or terminated from time to time. These changes may relate, amongst other things, to our delivery charges.
We will give advance notice of any such matters on our website at zerodrop.com.au. Continuing to use any ZD facilities, including using or ordering from zerodrop.com.au after the period of advance notice has expired will be deemed as acceptance of the changed terms and conditions.
15. Free Delivery
Free Delivery only applies to products that display the ‘Free Delivery’ badge at the time of ordering. If an order contains a combination of Free Delivery and non-Free Delivery items, normal delivery charges will be applied for products that do not display the Free Delivery badge. For Free Delivery products, please be aware that the delivery charge is not removed until the payment page of the checkout.
16. Northern Territory
If you are a Northern Territory resident or ordering for delivery to the Northern Territory, the listing of a product on our website does not constitute an offer to sell that product to you. Prior to any offer or acceptance, additional price checks will be completed and the price of the product may increase to ensure compliance with the minimum unit price requirements under the Liquor Act 2019 (NT). This may change the final price calculation for your order.
17. Website Content
ZD may make changes to the materials and services on this website, or to the products and services described in them, at any time without notice. The materials and services on this website may at times be out of date, and ZD makes no commitment to update the materials and services on the website under any set timeframe.
18. Disclaimer
Liability Disclaimer
Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the service, you are entitled:
1. to cancel your service contract with us; and
2. to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Without excluding, restricting or modifying the rights and remedies to which you may be entitled under these consumer guarantees provisions of the Australian Consumer Law or our liabilities under those provisions:
3. You acknowledge that our sites (including this website and all mobile applications) are provided "as is" and that we do not make any warranty or representation as to the suitability of the sites, anything (including content and websites) to or from which the sites are linked or any product for any purpose;
4. We exclude all other implied terms and warranties, whether statutory or otherwise, relating to the Sites, the subject matter of our agreement with you and all content to or from which the sites are linked;
5. We will not be liable to you for indirect and consequential loss arising from or connected to our agreement with you in contract, tort, under any statute or otherwise (including, without limitation, for loss of revenue, loss of profits, failure to realise expected profits or savings, loss or corruption of data and any other commercial or economic loss of any kind) unless such loss arises as a result of our own negligence or wilful misconduct;
6. Provided we have acted on your delivery instructions, risk of loss or damage to products appropriated to your order passes on delivery of them including where delivery is to unattended locations (such as locations which are not attended by any person or which are attended by a person who is not acting on your behalf); and
Our liability to you for loss or damage of any kind arising out of our agreement with you or in connection with the relationship established by it, is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.
19. Promotions
Promotional Voucher Codes
Promotional vouchers cannot be:
1. exchanged for cash;
2. used in conjunction with one another;
3. re-used on another transaction; or
4. partially used across multiple orders
Receipt Offers or Docket Deals
5. Strict limit of 3 redemptions per receipt or docket and must occur in one transaction. While stocks last.
6. No further discounts apply.
We may from time to time offer promotions which will be subject to their applicable terms and conditions at the time of the offer or promotion (and are to be read in conjunction with these ZD’s Website terms and conditions).
Last Updated: 09 December 2023